SALES DELIVERY TERMS AND INTEGRITY POLICY

The following sales-delivery terms and privacy policy apply to all deliveries from Butterflysolutions Sweden AB. Terms apply in cases where no other written agreement has been entered into between the buyer and Butterflysolutions Sweden AB.

Payment

  • Butterflysolutions Sweden AB uses Shopify Payment / Klarna's payment solution for e-commerce.
  • You can choose between card payment, invoice, Apple Pay, Shop Pay and Google Pay.
  • Payment can be made with Mastercard, VISA, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay, Klarna Pay now and  Klarna Pay later.
  • 

If it is paid for with a payment card, you are always protected against misuse. You have the option of rejecting a payment when you receive your payment summary.
  • In cases where repayments are relevant, this is primarily done to your bank account. The refund will be made within 20 working days from the time we have received and approved your return.
  • WE reserve the right to take credit information for all orders.

Ordering

When you place your order, a purchase agreement is made between you and Butterflysolutions Sweden AB.

  • The customer is responsible for having provided correct dimensions when ordering. We assume that the customer has read and followed our measurement guide.
  • Butterllysolutions Sweden AB does not enter into agreements with persons who are not of legal age (18 years).
  • An order confirmation will be sent to the e-mail address you provided when ordering.
  • Changes to an order can only be made if the order has not started production. Contact us to make changes to your order.
  • Assortment and prices change continuously and without warning. However, you are always sure of the agreed price at the time of ordering.

  • We reserve the right to make VAT and fee changes.
  • We make reservations for price errors and sold out items

False orders

  • Upon the discovery of any false orders or other attempted fraud, the case will be reported directly to the police.

Shipping / Delivery

With us, we always strive to deliver the products in the fastest possible way to the customers. Every day we try to find new solutions on how we can streamline delivery so that we can offer it fast deliveries

  • We send your goods by UPS or by DHL. The goods are sent directly from our warehouse. The package is delivered to your nearest post office / service point or to the address depending on the size of the item. For packages delivered to your nearest post office / service point, if you do not pick up your package within 14 days, a fee of SEK 300 will be charged regardless of the purchase price. You always pay one  shipping cost of SEK 200  respectively SEK 250 per order depending on how many products you order at the same time.
    The shipping cost covers all shipping and handling costs. 
  • Delivery normally takes place within 1-3 days to the nearest service point or address depending on the size of the item. However, in some situations there may be an extended delivery time. The product is normally delivered within 6-18 weekdays.
  • If an item is delayed, you can, as far as possible, be notified by e-mail or telephone.


  • You must review check your order upon receipt. If, upon receipt, you should unexpectedly discover that the consignment is damaged in transit, you must immediately report this to the freight forwarder on the spot. If the freight forwarder does not assume liability, you must contact our customer service. The same applies to any hidden damages discovered within 10 days of receipt. Upon return from customer to us, the customer is responsible for damages that may occur during transport.
  • If any of the delivered goods are faulty, please contact our customer service as soon as possible, so that we can rectify the fault.
  • All delivered goods are Butterflysolutions Sweden AB's property until the customer has completed his payment.

Guarantee

All goods at Butterflysolutions Sweden AB are covered by guarantees and the guarantee terms apply in Sweden.

  • Our products are delivered with the guarantees that our manufacturers offer. Customer may not invoke any additional product warranty from Butterflysolutions Sweden AB.
  • Our products have a 24-month warranty from the date of purchase. Save your invoice / order confirmation, that document is valid as proof of warranty.
  • In general, the warranty only covers original defects, ie. defects that were in the product upon delivery. In warranty matters in the event of, for example, incorrect installation or handling errors, we must charge you via our suppliers for any costs that may arise. This also applies in cases where no fault has been found on the product or when you caused the damage yourself. Remember to save the invoice as it serves as a guarantee certificate.

 The warranty does not cover

    • Insect / mosquito net that has broken due to something other than manufacturing defects.
    • Damage due to improper use or damage.
    • Damage due to dirt from insects.
    • Adjustments, repairs or replacement of spare parts due to normal wear and tear, careless use of the product or failure to follow the instructions for use.
  • Brightness and color shades may vary between computers. This is due to several different factors such as settings on the screen, etc. We always try to reproduce the properties of the Product as fairly as possible, but we can not guarantee that the colors look accurate.
  • In cases where traders shop with us, the Purchase Act is applied.

Right of withdrawal

  • For private individuals, we apply the Distance and Home Sales Act and the Consumer Purchase Act. According to the Distance and Home Sales Act, the customer always has the right to cancel their purchase within 14 days of receiving the product and without having to state any special reason. When invoking the right of withdrawal and open purchase, you as a customer are responsible for return shipping. Note that According to Section 4 of the Distance and Home Sales Act, the right of withdrawal does not apply if the agreement relates to: "An item which due to its nature cannot be returned or which can quickly deteriorate or become too old." Examples of such goods are custom-made goods.
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  • Right of withdrawal and open purchase 14 days only applies to private individuals. If you are unsure of which goods are not covered by the right of withdrawal and open purchase, we ask you to contact our customer service.
  • When invoking the right of withdrawal and open purchase, the following applies:
  • Notify our customer service at info@butterflysolutions.se within 14 days and return the order in accordance with the customer service. The product must be in unchanged condition, ie. unused, not destroyed or damaged. Return the item in its original product box or packaging. We will charge the customer the extra costs that arise for returns that are not complete, or do not accept the return.

Prices

All prices on our site are in Swedish kronor (SEK) including VAT.

We reserve the right to make any errors, such as price information, that may arise on the site. We reserve the right to refuse an order. When adjusting prices, we always contact the customer and inform about this. The customer then has the right to change or cancel his order.

Product Features:

  • Pleated insect protection consists of aluminum profiles and 100% polyester mesh. The insect protection is user-friendly, compact and easy to install.
  • The aluminum profiles are available in different colors. White (RAL 9016) as standard color, light brown (8003), brown (RAL 8014), anthracite gray (7016).
  • The net is 100% polyester and is resistant to water and sun. The net is available to order in the colors dark gray, which are standard color, light gray, and black.
  • Net pores: 18x20 pores / inch.
  • For doors, there is a wind stop in the upper panel. This is also called '' Mesh guard. '' The wind stop prevents the net from jumping out of the panels and also acts as a safety stop.
  • You can easily close and open the net in the desired direction by pulling on the door leaf profile.
  • Thanks to the folding folds, you can open the net completely or partially.
  • It is possible to get pleated insect protection for double doors in the size 3150 mm as standard dimensions and up to 6000 mm with special dimensions.
  • The tension wire inside the pleated net is made of polyester, which keeps the net stable and prevents it from coming down.
  • The height of the insect protection threshold for doors is 1 cm. The low threshold is user-friendly for easy passage. The height of the bottom profile for windows is 2.6cm.
  • The net / door wing can be easily adjusted with the help of a screwdriver until the desired level is reached.
  • Our standard insect net works for inward and outward windows and doors.
  • It is important to maintain the insect nets and keep them clean. See our entertainment guide or video.
  • The insect cover must remain closed and not be used when the door or window is closed. It should also be kept closed in strong winds, rain and during the winter.
  • Windows / doors with higher or wider dimensions are offered. Please contact us.

WARNING  

  • Install in accordance with the installation instructions on these, to reduce the risk of an accident. We recommend that you follow these instructions.
  • See our measurement and assembly videos for instructions on how to easily measure, assemble and adjust the product.

Cookies

  • At www.butterflysolutions.se cookies are used to optimize the website and its function. Cookies can always be deleted again when desired. In Internet Explorer, cookies are deleted under the menu "functions" -> "Internet settings" -> "Delete cookies".
  • A cookie is a small text file that the website you visit requests to be saved on your computer. Cookies are used on many websites to give a visitor access to various functions. The information in a cookie can be used to track a user's browsing. According to the Electronic Communications Act, which entered into force on 25 July 2003, everyone who visits a website with cookies must receive information about:
  • That the website contains cookies
  • What these cookies are used for
  • How cookies can be avoided
  • We use session cookies to technically keep track of what a user does on the page, login, put something in the shopping cart, etc. This is how it works:
    • All information that is to remain between two pages of charges must in some way be linked to a specific user. This is done by storing a unique key in a user's browser. When the user loads a new page, the key is sent to the page and we can thus find out if the user is logged in and if he has added something to the shopping cart etc.
  • If you do not accept cookies in your browser, much of the functionality on the pages will not work. This is because the site will think that it is a completely new visitor for each page load. By setting your browser, you can avoid receiving cookies. However, this may mean that the site does not work properly. How you turn off cookies depends on which browser you use. Read "Help", or the corresponding menu, in your browser for instructions.
  • You accept Butterflysolutions.se use of cookies in accordance with this Cookie Policy, when you continue to use the website and have set your browser so that it allows cookies.

Privacy Policy

Butterflysolutions Sweden AB protects your personal privacy both as a website visitor and customer. We strive to always protect your personal information in the best possible way. It is our goal to follow all applicable laws and regulations for personal data protection at any given time. This policy will help you, among other things. to understand what kind of information we collect and how it is used. By accepting the policy on the website in connection with the purchase or submission of information, you agree to the processing of your personal data in accordance with below.

Butterflysolutions Sweden AB org.nr. 559265-4270 (butterflysolutions.se) Solskensgatan 11 754 31 Uppsala, is responsible for the processing of your personal data.

What personal data do we store?

We will process the personal information that you provide or have provided to us or that we have collected on the website through cookies.

When you use the webshop / website and the services available on the website, personal data about you may be stored. It will always be stated in connection with you entering information, whether the disclosure of the information is voluntary or necessary to carry out the desired action.

The types of personal data that are stored can e.g. include:

  • Contact information, including name, e-mail address, address, telephone number and the like
  • Identification information
  • Purchase history

Your personal information is stored when you shop online at butterflysolutions.se, when you sign up for our newsletter, when you communicate with us and when you use the website's / webshop's other functions and services.

How do we use your personal information, purpose?

The information can be used for identification and to achieve payment or other fulfillment. The personal data may then also be combined with data from other registers, e.g. credit information register. The information may be disclosed to the enforcement agency or court. Your social security number will also be processed on behalf of (or due to requirements from) payment and credit companies that need it for credit information purposes.

The information can be used for direct marketing, newsletters and for statistical purposes by post, text message and e-mail, as well as for marketing and information by telephone if you have not objected to this. You can contact us at any time to discontinue marketing to you as a customer.

By approving the policy on the website in connection with the purchase or submission of information, you agree that your personal information is transferred to countries outside the EEA.

In the event of any restructuring, or full or partial sale of the company, any further transfer in such a connection will take place in accordance with the current legislation for the processing of personal data.

In addition, in certain circumstances and in relation to the law, it may be necessary to pass on information to judicial authorities. Furthermore, the granting can take place if it is necessary to establish or defend legal claims.

Butterflysolutions.se for statistics on which areas of the website / webshop our users visit and which products the users prefer. With the help of the stored information, we get to know how users use the website / webshop. This information is used to improve the website / webshop. We also use data about all our users' navigation to understand how our users, as a group, use the website / webshop and try to make the website better based on this. We can not see where you come from or continue to surf the web when you leave our site. In addition, we store information about which products our users, as a group, prefer. This information is also used to improve the website.

How do we protect your personal information?

We have implemented appropriate technical and organizational security measures to ensure a sufficiently high level of security. Thus, we do our best to ensure the quality and integrity of your personal information. (Can you check if the red marked piece is needed)

When you place an order in the web shop, your payment card information is sent directly to our payment provider. Butterflysolutions thus does not have access to your payment card information.

Further transfer of your personal information to third parties can take place if you have given consent to this. In addition, further giving can take place if it is necessary to be able to fulfill an agreement of which you are a part.

How long is my personal information stored?

If you have agreed to be registered / a customer with us, your information will be saved until you deregister it. You can unsubscribe as a customer at any time. However, your information is stored for as long as is necessary based on legal requirements or to fulfill the company's obligations to you, e.g. to meet delivery and warranty commitments.

Your rights

You have the right to gain insight into the personal data that we store about you, with certain exceptions stipulated in the legislation.

If you want such information, you must submit a written request to us. In accordance with current personal data legislation, the request must be sent signed by you by post to the address specified on the Website. It can therefore not be sent by e-mail.

In addition, you can oppose the storage and further processing of your personal data. You also have the right to correct your personal data or ask us to limit the storage of your personal data.

We want to ensure that your personal information is correct and up to date. If any of the information you have provided to us changes e.g. if you change your e-mail address, name or telephone number, please provide butterflysolutions.se correct information by sending an e-mail to info@butterflysolutions.se

The website may contain links to other websites. This Privacy Policy applies to the Website only. When you link to another website, you should read the personal data policy that applies to that page. Please note that Butterflysolutions Sweden AB does not take responsibility for other websites' processing of your personal data.

Changes to Privacy Policy

We reserve the right to change this privacy policy if there are significant changes in the legislation, new technical solutions, new or improved services or to improve the website.

Withdraw consent

You can always revoke any consent that you may have given e.g. in connection with newsletters. If you want to revoke your consent, you can contact us at info@butterflysolutions.se or use the link with unsubscribe in the emails you receive from us.